How we handle your details

The form collects only what a repair visit requires:

• the appliance and your ZIP code
• the day and time of day you'd prefer for the visit
• your description of the problem, and the make and model if you add them
• your name, phone number and service address
• whether you ticked the box for seniors 65+, veterans and active-duty military, and the box for a second appliance

When you call instead, we note the same kind of information during the conversation.

Pressing send hands your entries to a form-processing service, which delivers them to our business inbox. That service handles the submission under its own terms. Nothing you enter is published on this website, and there are no customer accounts or logins to store it in.

Your details let us call you back, schedule the visit, find your home, prepare likely parts, write the estimate, apply any savings you qualify for, and stand behind the warranty on the repair. They are used for nothing else. Your information is never sold or passed to marketers, and booking a repair doesn't sign you up for any mailing.

Records of completed repairs are kept so the warranty can be honored. Requests that never turned into a visit are removed once they're no longer needed. To find out what we hold about you, correct it, or have it deleted, call (425) 287-5458 and give us the name and address used for the booking.

If the way we handle information changes, the updated policy will appear here. Last reviewed October 2026.